Why Loss Adjusters Choose 1300 FINDLEAK
Cause-of-Loss Leak Detection for Insurance Claims
1300 FINDLEAK is an independent leak detection and building testing specialist for insurers and loss adjusters. We find the source of water damage, confirm the cause, and deliver a written report, usually the same day. We offer 24/7 emergency make-safe, fixed pricing and pre-approved 30-day accounts across Victoria, NSW and South East Queensland.
Trusted by Australia's largest builders, agencies and strata managers
What does 1300 FINDLEAK do for loss adjusters?
We're an independent leak detection and building testing specialist for insurance claims. When a claim involves water damage, we find where the water is coming from, confirm the cause, and document it in a report you can rely on for your assessment. We use non-destructive methods, including thermal imaging, electro-acoustic listening, tracer gas and moisture mapping.
That answers the key claim questions early. Was it a sudden burst or a gradual leak? Is it a plumbing failure, a failed waterproofing membrane, faulty workmanship or vandalism? Is the resultant damage covered? You get evidence, not guesswork, before scoping repairs.
Five Reasons Loss Adjusters Choose Us
Pre-approved 30-day accounts and a dedicated office
Our office team processes your work orders quickly and books appointments with the insured directly. All communication goes through you, so the claim stays confidential and professional. We can make the site safe and carry out repairs where you approve them. The service runs 24/7, with same-day reporting.
Fixed pricing and flexible resources
Fixed pricing lets you set reserves with confidence, with no surprise add-ons. If a claim grows or needs more technicians and equipment, we scale up without delaying the investigation.
Full-day appointments for complex claims
For large losses, multi-unit buildings or extensive damage, we book full days at hourly rates. That gives our team time to investigate the whole site and give you complete findings.
Building, plumbing and infrastructure testing
We test to find performance issues, defects and compliance problems, vandalism and negligence, and maintenance liabilities. That tells you whether the damage came from wear and tear, faulty workmanship or an external cause, so liability is clear.
Follow-up and detailed reporting
Every job gets a written report covering the cause of the leak, defects, compliance issues and performance. We follow up to confirm the problem is fixed. For extra advice, you can book call-outs at hourly rates.
How it works
- Send the claim
Email or submit a work order with the claim number and the insured's contact details, or call 1300 346 353. - We contact the insured
Our office books the inspection directly with the insured and keeps you updated. - Locate and diagnose
We find the source without damaging the property, confirm the cause and make the site safe if needed. - Report to you
You receive a written report of our findings, usually the same day, ready for your assessment.
Claim types we investigate
| Claim scenario | What we establish |
|---|---|
| Water damage to ceilings, walls or floors | The source of the leak and whether it's a plumbing failure or water getting in from outside |
| Shower and wet area leaks | Whether the cause is a supply or waste pipe or a failed waterproofing membrane |
| Balcony and roof leaks | Where the water enters, and any membrane, flashing or drainage defects |
| Burst pipes and hidden underground leaks | Where the leak is, and whether it was sudden or gradual |
| High water bills | Hidden water loss on the property's supply line |
| Gas leaks | Where the leak is, with the site made safe |
| Rising damp, mould and slab issues | How the moisture is moving, what's causing it, and any building defects involved |
Where we work
We work for insurers and loss adjusters across Melbourne, Geelong, the Mornington Peninsula, Regional Victoria, Sydney, Wollongong, Byron Bay, Tweed Heads, Brisbane and the Gold Coast. Our head office is at 28–30 Olive Grove, Parkdale VIC 3195. The office is open 7am–11pm, 7 days a week, and the emergency line runs 24/7.
FAQs from loss adjusters
Can you determine the cause of the leak for an insurance claim?
Yes. We find the source and tell you whether it's a burst or leaking pipe, a failed waterproofing membrane, a building defect, faulty workmanship or an external cause such as vandalism. We document it in a written report.
How quickly do we get the report?
We offer same-day reporting, and our emergency service runs 24/7 for urgent claims.
Do you contact the insured directly?
Yes. Our office books the appointment with the insured, and all communication about the claim goes through you, so it stays confidential.
Do you offer accounts for insurers and loss adjusters?
Yes. We offer pre-approved 30-day accounts and fixed pricing, so you can process work orders and set reserves without delays.
Can you make the site safe or do the repair?
Yes. We can make the site safe on the day and carry out repairs where you authorise them.
Is the testing destructive?
No. We use thermal imaging, acoustic listening, tracer gas and moisture mapping to find leaks without unnecessary demolition. That keeps the scope of the claim down.
Need the cause of a water damage claim confirmed?
Call 1300 346 353 or submit a work order. Same-day reporting, with 24/7 emergency response.
No guesswork, just evidence based results!
Insurance Companies & Loss Adjusters Choose Us
We’re here to help!
Not sure which service you need?
Simply fill out some info below and we will be in touch shortly! Or free call us at 1300 346 353, and our friendly team will gladly help schedule an appointment at your convenience. We're here to make the process easy and stress-free for you!
Call 1300 346 353 - 24/7 for emergencies, office hours 7am–11pm, 7 days
Email admin@1300findleak.com.au — work orders and purchase orders welcome
Book online or submit a work order through our portal
We're a mobile service and come to your property. Our teams are based in Parkdale and Moorooduc in Victoria, Seaforth in Sydney, and Hope Island on the Gold Coast, covering Melbourne, Geelong, the Mornington Peninsula, regional Victoria, Sydney, Wollongong, Brisbane, the Gold Coast, Tweed Heads, Casuarina, Kingscliff and Byron Bay.
1300 FINDLEAK Pty Ltd · ABN 83 640 078 397 · VIC plumbing licence 105159 · QLD licence PD26669
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I'm Oliver Schulze, the director of 1300FINDLEAK, a family-run company committed to solving all your gas and water leak problems. We pride ourselves on delivering the highest standards in customer outcomes and satisfaction, ensuring reliable and professional service every time.
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