Insurance-ready reports · VIC, NSW & QLD
Leak Detection Reports for Insurance Claims
When water damage leads to an insurance claim, your insurer or loss adjuster needs to know where the water is coming from and what caused it. 1300 FINDLEAK finds hidden leaks without opening walls or lifting tiles on a guess, and gives you a written report with photos, test results, the cause and a recommended repair scope. Leak detection starts from $398 inc. GST for the first hour in metro areas, with the report included.
What's in our report
- Where the leak is and how the water travels to the damage, marked on site and shown in photos.
- What caused it, such as a failed shower membrane, a cracked pipe, a roof flashing or a balcony waste.
- Evidence: photos, thermal images, moisture readings and the results of each test we ran.
- Standards: references to the National Construction Code and Australian Standards where relevant.
- A recommended repair scope your plumber, builder or insurer's repairer can quote from.
Please allow up to 14 days for formal reports. Repairs are quoted separately, and many insurers use their own repairers.
Who uses our reports
- Homeowners making a claim for water damage, or proving a leak has been fixed
- Insurers and loss adjusters, with pre-approved 30-day accounts
- Owners corporations and strata managers working out whether a leak is from a lot or common property
- Property managers dealing with leaks between units or tenancies
- Tribunals: VCAT expert leak reports for disputes in Victoria
- Water bills: evidence for a leak allowance from your water retailer; see our guide to claiming a water bill leak credit
Our insurance and licences
1300 FINDLEAK Pty Ltd (ABN 83 640 078 397) is licensed in Victoria (105159) and Queensland (PD26669) and holds public liability and WorkCover insurance. Download our current certificates of currency and sample reports below.
*If we can't find the leak, you don't pay for the inspection. Ask for details when you book or read our guarantee terms.
Insurance report FAQs
Will my insurer accept your report?
Insurers and loss adjusters ask for the source and cause of the leak, which is what our report shows, with photos and test results. Whether a claim is approved depends on your policy and your insurer; we don't decide or guarantee claims.
Does insurance pay for leak detection?
Some home and strata policies cover the cost of finding the source of a leak and some don't. Check your policy or ask your insurer before you book. Either way, our report gives your insurer the evidence it needs to assess the damage.
How long does the report take?
We show you the leak and explain the cause on site. Please allow up to 14 days for the formal written report. If your insurer or loss adjuster has a deadline, tell us when you book.
Do you write expert reports for VCAT, NCAT or QCAT?
Yes. A VCAT expert leak report is a fixed $1,198 inc. GST in metro Melbourne, prepared under VCAT's expert evidence rules. For NCAT or QCAT matters, call 1300 346 353 for a quote.
How much does leak detection for an insurance claim cost?
$398 inc. GST for the first hour on site in metro Melbourne, Sydney, Brisbane and the Gold Coast, with the written report included. Extra time is $198 an hour in Victoria and $168 an hour in NSW and Queensland. Other areas have their own first-hour prices.
Trusted by builders, real estate agencies and strata managers across Melbourne, Sydney, Brisbane and the Gold Coast
Public Liability
Work Cover
Detailed Report
Our detailed reports are designed to provide comprehensive guidance for locating leaks, ensuring clarity and transparency throughout the process. Each report serves as a general guide, meticulously outlining the findings from our locating and detection services. While we make every effort to provide accurate and reliable information, our reports also clearly communicate the inherent variables that can impact precise underground conditions, such as terrain changes or unforeseen obstacles.
Beyond the technical findings, our reports are comprehensive in their legal clarity, including essential disclaimers regarding responsibility for excavation works and the need for clients to exercise due diligence and engage experienced professionals. They are signed off by our technicians, ensuring accountability for the information provided, and include final comments to address any remaining questions. This thorough approach ensures you receive a complete picture of our findings and the necessary considerations for proceeding with any subsequent works.
No guesswork, just evidence based results!
Australian Home & Business Owners Choose Us
I'm Oliver Schulze, the director of 1300 FINDLEAK, a family-run company committed to solving all your gas and water leak problems. We pride ourselves on delivering the highest standards in customer outcomes and satisfaction, ensuring reliable and professional service every time.
We’re here to help!
Not sure which service you need?
Use the enquiry button below and we will be in touch shortly or call us on 1300 346 353, and our friendly team will gladly help schedule an appointment at your convenience. We're here to make the process easy and stress-free for you!
Call 1300 346 353 - 24/7 for emergencies, office hours 7am–11pm, 7 days
Email admin@1300findleak.com.au — work orders and purchase orders welcome
Book online or submit a work order through our portal
We're a mobile service and come to your property. Our teams are based in Parkdale and Moorooduc in Victoria, Seaforth in Sydney, and Hope Island on the Gold Coast, covering Melbourne, Geelong, the Mornington Peninsula, regional Victoria, Sydney, Wollongong, Brisbane, the Gold Coast, Tweed Heads, Casuarina, Kingscliff and Byron Bay.
1300 FINDLEAK Pty Ltd · ABN 83 640 078 397 · VIC licence 105159 · QLD licence PD26669
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