Online Booking FAQ

What happens during my 1300 FINDLEAK diagnostic session?

Our licensed technician arrives equipped with advanced forensic technology (thermal, acoustic, gas). We run systematically through your plumbing matrix to isolate the exact coordinate of your leak without breaking walls or floors. Upon completion, you receive on-site findings and an insurance-ready forensic PDF report.

Will I receive a report suitable for building insurance claims?

Yes. Every standard $498 booking includes a comprehensive forensic report complete with side-by-side thermal photos, moisture level readings, and technical trade analysis specifically formatted to satisfy insurance adjusters for "Trace and Access" claims.

Can I book same-day or 24/7 emergency leak detection online?

Yes, same-day slots can be booked online based on real-time availability. However, if you are facing an active structural water flood or an urgent gas emergency, we recommend calling our 24/7 direct hotline at 1300 346 353 for immediate mobile dispatch.

Roof Inspection Safety:

Fall protection is a workplace safety requirement, such as roofs that have an incline over 5 degrees and when individuals are working at a minimum height of two meters and over. Fall hazards will be accessed by our technicians and if deemed unsafe, appointments will be rescheduled until safety measures are in place. Walking or working within two metres of a roof’s edge, the job will require guardrails, a static line or both. 1300FINDLEAK PTY LTD strives to employ the highest level of safety precautions whenever possible, to avoid injuries to workers and liability to the company. Safe Work Information

Balcony Flood Testing (Concrete Floors Only):

These terms and conditions specifically apply to comprehensive flood tests conducted on concrete balcony floors situated above affected areas. This two-stage process is undertaken to ensure effectiveness and accuracy.

1. Pricing: The initial visit will incur a charge of $498, with the follow-up visit on the subsequent day charged at $198.

2. Preparation: It is imperative that, prior to our arrival for the first visit, the balcony is fully cleared of all furniture, planters, and pots. Additionally, the surface must be meticulously cleaned, ensuring no pet faeces or urine remain. This preparation is a mandatory requirement for all flood tests, regardless of the balcony's floor type. Failure to meet these preparation requirements may result in the rescheduling of the test and/or additional charges.

Roof Survey – 4K Drone Inspection Service

Our comprehensive roof survey service utilizes state-of-the-art 4K drone technology to provide high-resolution imaging and detailed analysis of your roof. This non-invasive method ensures a thorough inspection, capturing clear aerial profiles from all angles – North, South, East, and West – to give a complete overview of your roof's condition.

The survey includes zoomed-in imagery focusing on critical areas such as fixtures, penetrations, Dektites, gutters, and sumps. This allows for precise identification of potential issues such as wear, damage, or blockages. The use of drone technology ensures difficult-to-reach areas are inspected safely and efficiently, minimizing risk and disruption.

Important Note: Some airspace restrictions apply, particularly near airports and critical infrastructure. We will assess the feasibility of the survey in your location and obtain necessary permits if required to ensure compliance with aviation regulations.