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All Burst Pipes Gas & Water
Additional hour: $168 (GST included). Appointments typically last one hour. Payment due upon completion of appointment unless you have an approved credit account. A cancellation fee of $168 applies to appointments cancelled within 24 hours or less prior to the scheduled appointment time.
We provide a comprehensive insurance-grade PDF report that documents all findings, identifies the exact cause of leakage, and outlines necessary repair works.
Effortless Booking for Real Estate Agents, Owners Corporations, Builders, and Plumbers! Streamline your service requests by emailing your work order, along with any relevant details and instructions, such as renter or occupant contact information, to admin@1300findleak.com.au. Our dedicated office will promptly schedule a convenient appointment on your behalf or submit a job request HERE
Real Estate Agents and Owners Corporations enjoy the convenience of pre-approved 30-day accounts, while Builders and Plumbers can apply for tailored arrangements. Simplify your leak detection needs with 1300 FINDLEAK!
Please select your location, the service you require, and a suitable date and time to book your appointment. Not sure which service you need? Simply free call us at 1300 346 353, and our friendly team will gladly help schedule an appointment at your convenience. We're here to make the process easy and stress-free for you!
Appointment Guide
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For Residential Sites:
To ensure a thorough and accurate leak detection, we require the following:
Gas and water shut off
Access inside the premises
Access to areas where internal building leaks may occur, such as walls, windows, doors, and ceilings
Access to the floor above the premises, if applicable
Please note that every extra half hour will be charged at $98, and all prices include GST.
For Commercial Sites (including schools):
For a seamless and efficient leak detection process, we require:
Mains gas and water shut off
Downtime, such as before or after school/business hours, to avoid disruption
No machinery or heavy haulage operating during the appointment
Similar to residential sites, every extra half hour will be charged at $98, and all prices include GST.
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All rain related and internal building leaks: roof, balcony, ceiling, wall, windows & doors. Shower & bathroom, rising damp, water damage, slab heave, condensation and mould.
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Basic types of pools: fiberglass pools, in-ground concrete pools, and vinyl liner pools.
Fiberglass Pools: These are pre-made pools constructed using a fiberglass shell. They are durable, low-maintenance, and have a smooth surface. Fiberglass pools are available in various shapes and sizes.
In-ground Concrete Pools: These pools are custom-built on-site using concrete, giving flexibility in design and shape. Concrete pools offer durability, longevity, and can be customized with various finishes and features.
Vinyl Liner Pools: These pools have a vinyl liner installed over a frame or a pre-formed panel structure. Vinyl liner pools are cost-effective, relatively easy to install, and offer a variety of design options. However, the vinyl liner will require replacement after a certain period.
Site Safety
For any pool tests to be conducted, it is necessary for the pool to be full, clean, and clear, and topped up to its normal running height. This is important because if the pool water level drops too low, a leak may be missed during the structural test, leading to a potential callback for the job. Additionally, the pool must be clean for safety reasons, as diving into dirty water can pose health risks and may result in overlooking potential issues.
It is important to note that 1300FINDLEAK PTY LTD will not be held liable for any breaks or damages that may occur to old or brittle equipment, fittings, or fixtures during the testing process. However, most breakages can be replaced onsite at the time of the appointment for a nominal fee.
Please be aware that major repairs will not be conducted onsite during the appointment. The technician will assess the repair needed and provide information on the required time and return visit to complete the repair.
In some cases, piping may need to be cut to gain access for a pressure test. The technician will make their best efforts to restore the piping to its original condition or ensure that the equipment is in proper running order when leaving the site.
Pool & Spa Maintenance
In addition to pool and spa leak detection we offer the below services starting from $298.- including GST. Please call 1300 FINDLEAK (1300 346 353) to arrange an appointment.
Replace hydrostatic valve: Replace the hydrostatic valve located at the bottom of the pool. The cost for this service will be $298 including GST for the first hour. Each additional half-hour block will be charged at a rate of $98 including GST.
Structural test of pool or spa: Structural dive in the pool or spa and conduct dye and mold tests on all fixtures and fittings to locate the leak. The cost of testing will be $398 including GST for the initial two hours. Each additional half-hour block will be charged at a rate of $98 including GST.
Pool pipes only: pressure test using inert gas up to 100kPa on all reachable pool pipes from the surface. If the pipe work extends below the pool surface and the technician needs to enter the pool for testing, a full pool test will be conducted and charged at $598 including GST. If the technician can conduct the testing without entering the pool, the cost will be $398 including GST for the initial two hours. Each additional half-hour block will be charged at a rate of $98 including GST.
Pre-Plumb: Pressure test on all pipes within the pool and spa, up to 100kPa, before the pool is tiled and filled in. The cost of the testing service will be $598 including GST for the initial two hours. Each additional half-hour block will be charged at a rate of $98 including GST.
Additional cost for replacement of fixtures and fitting:
Hydrostatic valve $66 inc gst
Epoxy Patch $33 inc
Vinyl Patch $22 inc
Eyeball $22 inc
Suction Cover $44 inc
Any pools with infloors will need a second technician and therefore cannot be done with only one pool technician.
Roof Inspection Safety:
Fall protection is a workplace safety requirement, such as roofs that have an incline over 5 degrees and when individuals are working at a minimum height of two meters and over. Fall hazards will be accessed by our technicians and if deemed unsafe, appointments will be rescheduled until safety measures are in place. Walking or working within two metres of a roof’s edge, the job will require guardrails, a static line or both. 1300FINDLEAK PTY LTD strives to employ the highest level of safety precautions whenever possible, to avoid injuries to workers and liability to the company. Safe Work Information
Appointment FAQs
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A leak detection appointment typically includes the following steps:
Initial Consultation: The technician will begin by discussing your concerns, gathering information about the issue, and understanding the history of any previous leaks or repairs.
Visual Inspection: The technician will conduct a thorough visual inspection of your property to identify potential leak sources, signs of water damage, and any other related issues.
Leak Detection: Using specialized equipment and techniques, such as acoustic listening devices, infrared cameras, or tracer gas, the technician will pinpoint the precise location of the leak. The chosen method depends on the type of leak and the specific situation.
Diagnostic Report: After the leak has been located, the technician will provide you with information outlining the findings, the cause of the leak, and any recommended repairs or preventive measures.
Repair Recommendations: Based on the diagnostic report, the technician may suggest immediate repairs or long-term maintenance solutions to prevent future leaks. In some cases, we perform minor repairs on-site, while for more extensive repairs a quote will be provided for another contractor to attend.
Preventative Maintenance Tips: The technician will offer advice on how to maintain your home's plumbing and gas systems to minimize the risk of future leaks. This may include suggestions for regular inspections, maintenance schedules, or upgrades to outdated equipment.
Follow-Up: Depending on the severity of the leak and the repair process, the technician may schedule a follow-up appointment to ensure the issue has been resolved and the repairs are holding up as expected.
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A $98.- is required for online bookings. On the day of your leak detection appointment, you can conveniently pay the balance using either a credit card or cash. The technician will have a payment terminal on hand to process your payment securely. You will receive an invoice and receipt detailing the services provided and the total cost on the next business day, ensuring that you have a clear record of the transaction for your personal records.
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Most leak detection appointments take approximately 1 hour. While technicians are punctual in most cases, it's wise to allow for a 3-hour window to accommodate any unexpected delays or early arrivals. To keep you informed and prepared, the technician will send you a text message notifying you of their pending arrival.
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Upon the completion of your leak detection appointment, a summary of the findings, recommendations, and relevant photos will be provided in the description section of your invoice. This information ensures you have a clear understanding of the issue and the suggested course of action.
In cases where you are involved in a dispute with a builder or Owners Corporation, or if your insurance company requires it for claims processing, we recommend opting for a detailed report. This report will provide a more in-depth analysis of the findings and can serve as valuable evidence to support your case or claim, ensuring you have the necessary documentation to protect your interests.
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For businesses such as real estate agents, builders, owners corporations, plumbers, and maintenance professionals, work or purchase orders can be conveniently emailed directly to: admin@1300findleak.com.au.
Our dedicated office team will handle the coordination and communication of appointments with all involved third parties, such as tenants, landlords, and others, ensuring a seamless and efficient process.
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Gas or water burst pipes, rain-related leaks, and internal building leaks like shower leaks are distinct types of issues that can occur in a residential or commercial property. Understanding the differences between them is crucial for addressing the specific problem and taking the appropriate corrective action.
Gas or water burst pipes: These leaks occur in the plumbing or gas lines within a property. Burst pipes can result from factors such as freezing temperatures, corrosion, or increased pressure within the system. An indication of a burst water pipe is when the water meter continues to run even when no water is being used within the property. This suggests that water is escaping somewhere in the system, possibly due to a burst pipe. An internal burst pipe typically results in a consistent flow of water into the building, which can lead to significant water damage if not addressed promptly. In cases of large leaks, the dwelling may even become flooded unless the water meter is turned off to stop the flow of water. Detecting and repairing gas or water burst pipes typically involves the expertise of a leak detection specialist who can locate the source of the leak, assess the damage, and recommend necessary repairs.
Leak Detection (rain-related leaks): These leaks are caused by water infiltration during rainstorms or precipitation events. They often result from issues with the building's exterior, such as damaged roofing materials, poorly sealed windows or doors, or inadequate drainage systems. Addressing rain-related leaks involves identifying the point of water entry and resolving the underlying issue.
Leak Detection (internal building leaks e.g., shower or balcony leaks): These leaks occur within the building's structure due to problems with plumbing fixtures, waterproofing, or seals. Addressing internal building leaks involves identifying the source of the leak and repairing or replacing the faulty component.
Pre-purchase house inspection: This is a comprehensive assessment of a property's condition before a potential buyer finalizes the purchase. A pre-purchase house inspection includes an evaluation for current or hidden water leaks, plumbing problems, water damage and mould, bathroom and balcony defects, roof installation and compliance issues.
Utility asset locating: This service involves identifying and mapping the location of underground utility lines, such as water, gas, electrical, or telecommunication lines. Utility asset locating is essential for construction, excavation, or repair work to avoid accidentally damaging these assets and causing service disruptions or safety hazards.
While all these services deal with various aspects of property inspection, their specific focuses, detection methods, and solutions differ significantly. Identifying the appropriate service based on your property's needs is essential to ensure proper treatment and prevent further damage or issues.
Balcony Flood Testing (Concrete Floors Only):
These terms and conditions specifically apply to comprehensive flood tests conducted on concrete balcony floors situated above affected areas. This two-stage process is undertaken to ensure effectiveness and accuracy.
Pricing: The initial visit will incur a charge of $398, with the follow-up visit on the subsequent day charged at $168.
Preparation: It is imperative that, prior to our arrival for the first visit, the balcony is fully cleared of all furniture, planters, and pots. Additionally, the surface must be meticulously cleaned, ensuring no pet faeces or urine remain. This preparation is a mandatory requirement for all flood tests, regardless of the balcony's floor type. Failure to meet these preparation requirements may result in the rescheduling of the test and/or additional charges.
Roof Survey – 4K Drone Inspection Service
Our comprehensive roof survey service utilizes state-of-the-art 4K drone technology to provide high-resolution imaging and detailed analysis of your roof. This non-invasive method ensures a thorough inspection, capturing clear aerial profiles from all angles – North, South, East, and West – to give a complete overview of your roof's condition.
The survey includes zoomed-in imagery focusing on critical areas such as fixtures, penetrations, Dektites, gutters, and sumps. This allows for precise identification of potential issues such as wear, damage, or blockages. The use of drone technology ensures difficult-to-reach areas are inspected safely and efficiently, minimizing risk and disruption.
Important Note: Some airspace restrictions apply, particularly near airports and critical infrastructure. We will assess the feasibility of the survey in your location and obtain necessary permits if required to ensure compliance with aviation regulations.
Your 4-Step Process for Precision Leak Detection Across Australia!
When you call 1300 FINDLEAK, you aren't just getting a quick look; you're getting a comprehensive, four-stage process backed by No Guesswork, just results. We are your Australia-wide trusted experts for Water Leak Detection and repair guidance. Here is how we pinpoint and solve your leak issues, from a burst main to a tricky balcony leak:
Step 1: Initial Engagement & Pre-Inspection Debrief
The process starts with you. Your initial call or online booking is crucial. We take the time to fully understand the issue. You'll share any relevant information, photos, or historical data about the leak, ingress, or water loss. This crucial pre-inspection debrief allows our technicians to arrive prepared, armed with context to make the subsequent inspection faster and more accurate.
Step 2: Non-Invasive Inspection with Cutting-Edge Technology
We never rely on guesswork. Our technicians deploy the latest leak detection tools and technology to pinpoint the source and is non-invasive. This powerful toolkit includes:
Electro-Acoustic Listening Devices
Tracer Gas detection
Thermal Imaging cameras
Moisture Surveys and Dye Testing
Water Based Testing to Replicate Leak for evidence and confirmation.
Flood Testing of all balconies, including those with no floor drains or those situated on concrete floors, to verify waterproofing integrity.
We use these methods for precise detection across various applications:
a: Water Loss: Pinpointing faults in burst water mains and fire services across residential, commercial, and civil settings.
b: Building Ingress: Identifying all types of internal and external building leaks, including hidden, intermittent, and performance-related issues. We locate sources in compromised roofs, persistent wall leaks, faulty showers and bathrooms, pervasive rising damp, failing windows and doors, and resolve tricky pool and spa leaks in both residential and commercial settings.
Step 3: Diagnosis, Analysis, and Detailed Reporting
Once the exact location is pinpointed, we move to diagnosis. We analyze all gathered data (visual assessment including messurement and gradients, thermal images, acoustic readings, moisture and drone survey etc.) to determine the root cause of the defect. We then generate a detailed leak detection report. This report is meticulously structured, outlining the defects found, checking for compliance, and referencing the NCC (National Construction Code) where necessary, providing you with the necessary documentation for insurance purposes or contractor quotes.
Step 4: Remedial Planning and Trusted Trade Referral
Finding the leak is only half the battle—fixing it correctly is the goal. In the final stage, we assist in the remedial and repair planning process. We leverage our trusted network to refer you to relevant, qualified trades who specialize in the required repair (plumbing, waterproofing, roofing, etc.). We offer continued support and guidance throughout this phase, assisting in assessing the scope of works, reviewing quotations, and ensuring the repairs are executed correctly, post-repair.
Ready for guaranteed results Australia-wide? Call 1300 FINDLEAK or Book Online!
See Our Leak Experts in Action!
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Our videos take you directly into the field with our leak detection specialists as they tackle everything from hidden gas leaks to complex water leaks inside walls and under slabs. See our thermal cameras, acoustic equipment, and tracer gas technology in action. If you're tired of guesswork, watch our specialists deliver the evidence-based results that save homeowners and businesses time and money.
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We’re here to help!
Not sure which service you need?
Simply fill out some info below and we will be in touch shortly! Or free call us at 1300 346 353, and our friendly team will gladly help schedule an appointment at your convenience. We're here to make the process easy and stress-free for you!
I'm Oliver Schulze, the director of 1300FINDLEAK, a family-run company committed to solving all your gas and water leak problems. We pride ourselves on delivering the highest standards in customer outcomes and satisfaction, ensuring reliable and professional service every time.
Find your local service location by searching your suburb below!
Service Locations
Servicing Melbourne, Geelong, Mornington Peninsula, Regional Victoria, Sydney, Wollongong, Byron Bay, Tweed Heads, Brisbane and the Gold Coast.
Victoria - Head Office
28-30 Olive Grove
Parkdale, VIC 3195
Phone
1300 346 353
New South Wales
1 Avona Crescent
Seaforth, NSW 2092
Phone
1300 346 353
Brisbane & Gold Coast
1 Grant Ave
Hope Island, QLD 4212
Phone
1300 346 353
Morrnington Peninsula
1482 Stumpy Gully Rd
Moorooduc VIC 3933
Phone
1300 346 353
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