Return Policy

At 1300 FINDLEAK, we are committed to delivering high-quality leak detection services. Due to the nature of our services, we do not offer a traditional return policy. However, we stand behind the accuracy and thoroughness of our inspections and offer follow-up support if issues persist after our initial service.

Service Guarantee

If you find that the leakage issue persists after our initial inspection and satisfactory remedy, please contact us within 30 days of the service date. We will provide a follow-up inspection at an additional cost (hourly rate) to ensure the problem is resolved to your satisfaction.

Refund Policy

Refunds are considered on a case-by-case basis. In instances where services are found to be insufficient or the issue was misdiagnosed, we may offer a partial or full refund. Please contact our customer service team to discuss any concerns regarding the service you received.

Contact Us

For any queries or concerns about our return policy or to request a follow-up service, please reach out to our customer support. We are here to ensure your satisfaction and maintain the integrity of your property.

No guesswork, just evidence based results!

Voted #1 Leak Detection Specialist By Our Partners

Non-Invasive Leak Detection Methods to Minimize Damage

We use advanced, non-invasive tools like thermal imaging and tracer gas to find leaks without unnecessary property damage.

Leak detection specialist using thermal imaging to detect hidden water leaks.

Thermal imaging cameras don’t “see” water, but rather can visualize the impact water has on the temperature of surfaces around them due to the evaporation process.

Thermal Imaging Detection
Leak detector from 1300 FINDLEAK using acoustic leak detection technology to locate hidden water leaks and providing emergency burst pipe repair services in Australia.

Electro Acoustic Technology. Leaks create a distinctive sound as water leaves the pipe, with smaller leaks producing a higher frequency and larger leaks a lower frequency sound.

Acoustic Leak Detection
Expert technicians from 1300 FINDLEAK using tracer gas technology to locate underground gas leaks in a garden, ensuring gas safety.

Combined with a specific electronic leak detector, Tracer Gas enables qualified technicians to detect much smaller leaks than they can with the Oxygen Free Nitrogen method.

Tracer Gas Detection
Moisture detection technology used by 1300 FINDLEAK to identify mould growth in a building, protecting the health of occupants.

Excess moisture left within a building can cause damage to structural materials such as rot, mould, reduced insulation values, and failure of flooring, roofing, and wall support.

Moisture Detection

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