The process starts with you. Your initial call or online booking is crucial. We take the time to fully understand the issue. You'll share any relevant information, photos, or historical data about the leak, ingress, or water loss. This crucial pre-inspection debrief allows our technicians to arrive prepared, armed with context to make the subsequent inspection faster and more accurate.

We never rely on guesswork. Our technicians deploy the latest leak detection tools and technology to pinpoint the source and is non-invasive. This powerful toolkit includes:

• Electro-Acoustic Listening Devices

• Tracer Gas detection

• Thermal Imaging cameras

• Moisture Surveys and Dye Testing

• Water Based Testing to Replicate Leak for evidence and confirmation.

• Flood Testing of all balconies, including those with no floor drains or those situated on concrete floors, to verify waterproofing integrity.

We use these methods for precise detection across various applications:

• a: Water Loss: Pinpointing faults in burst water mains and fire services across residential, commercial, and civil settings.

• b: Building Ingress: Identifying all types of internal and external building leaks, including hidden, intermittent, and performance-related issues. We locate sources in compromised roofs, persistent wall leaks, faulty showers and bathrooms, pervasive rising damp, failing windows and doors, and resolve tricky pool and spa leaks in both residential and commercial settings.

Once the exact location is pinpointed, we move to diagnosis. We analyze all gathered data (visual assessment including messurement and gradients, thermal images, acoustic readings, moisture and drone survey etc.) to determine the root cause of the defect. We then generate a detailed leak detection report. This report is meticulously structured, outlining the defects found, checking for compliance, and referencing the NCC (National Construction Code) where necessary, providing you with the necessary documentation for insurance purposes or contractor quotes.

Finding the leak is only half the battle—fixing it correctly is the goal. In the final stage, we assist in the remedial and repair planning process. We leverage our trusted network to refer you to relevant, qualified trades who specialize in the required repair (plumbing, waterproofing, roofing, etc.). We offer continued support and guidance throughout this phase, assisting in assessing the scope of works, reviewing quotations, and ensuring the repairs are executed correctly, post-repair.