The Basin VIC 3154 · Knox · 24/7
Leak Detection The Basin
Hidden water leak, underground leak or a high water bill in The Basin? 1300 FINDLEAK is a licensed leak detection specialist, not a general plumber. We find water, gas, shower, balcony and roof leaks without digging up floors or smashing tiles. Fixed pricing from $398 inc. GST, an insurance-ready report with every job, and a 24/7 emergency line.
Water leaking right now?
- Turn off the main water valve, usually next to the water meter at the front of the property.
- Switch off power to any wet area and move valuables away from the water.
- Take photos for your insurer, then call us on 1300 346 353, 24/7.
Why leaks are hard to find in The Basin
The Basin is a foothill suburb in the City of Knox, about 31 km east of the Melbourne CBD, at the base of the Dandenong Ranges. About 4,500 people live here (2021 Census). It is known for The Basin Triangle shops, Doongalla Forest in the Dandenong Ranges National Park, Miller Park and the climb up Mountain Highway.
Most homes were built from the 1950s to the 80s on sloping, leafy blocks, with ageing copper and galvanised pipes and hot water connections well past the age when leaks start. Large trees send roots into pipes, rain runs off the ranges, and green-wedge acreage has long supply lines where a leak can soak away downhill. The first sign is often a higher water bill, a soggy patch below the house, damp walls or a meter that never stops. We find the exact source, so only a small area needs to be opened for the repair.
Leak detection services in The Basin
Hidden water leaks and burst pipes
Water meter moving with every tap off, or a high water bill? We trace leaks under slabs, under floors, inside walls and in the underground supply line using acoustic listening and tracer gas.
Thermal imaging leak detection
Our thermal cameras show hot and cold water pipes, damp patches and water tracking inside walls, floors and ceilings, so we can pinpoint a leak without opening them up.
Roof, balcony and storm leaks
Water inside after heavy rain? We trace water entry through roof tiles and sheets, flashings, box gutters, balcony membranes and window seals, then show you the exact entry point.
How much does leak detection cost in The Basin?
Covers the first hour on site, inc. GST. Most single leaks are found within that hour.
For extra time, if needed. We'll tell you before going past the first hour.
Thermal imaging, acoustic and tracer gas equipment, plus an insurance-ready PDF report.
How it works
- Call or book online
Call 1300 346 353, 24/7, for a free phone quote, or book online. We'll confirm a time that suits you or your property manager. - We locate the leak
A licensed technician uses non-destructive equipment to pinpoint the source. - We mark it and explain
We show you exactly where the leak is and what's causing it. - Report and repair
You get an insurance-ready report. We can repair it, or your plumber can.
Common leak problems in The Basin
| Sign | Likely cause | How we find it |
|---|---|---|
| Water bill suddenly higher | Leak under the slab, under the floor or in the supply line from the meter | Acoustic ground microphones and tracer gas |
| Wet patch, sinking ground or a high bill on a bushy, sloping block | Leak in a long supply line, tank connection or pipe cracked by tree roots | Acoustic ground microphones, tracer gas and pressure testing |
| Wet patch, sinking ground or a high bill on a treed block | Tree roots cracking a water or sewer pipe | Acoustic ground microphones, tracer gas and CCTV drain cameras |
| Damp walls, low water pressure or rusty water in an older home | Leaking galvanised or copper pipe inside a wall or under a timber floor | Thermal imaging, acoustic listening and pressure testing |
| Stain or drip on the ceiling below a bathroom | Shower, bath or waste pipe leak, or failed waterproofing | Thermal imaging, moisture mapping and flood testing |
| Gas smell, or a failed pressure test | Leaking gas line or fitting | Pressure testing and electronic gas detection |
High water bill?
Depending on your street, water in The Basin is supplied by Yarra Valley Water or South East Water, and your bill shows which. Leaks on your side of the meter are the owner's responsibility. If a hidden leak has pushed up your bill, your retailer may be able to help under the Victorian water industry guideline for undetected leaks, once the leak has been repaired promptly by a licensed plumber. Our report shows where the leak was and what caused it, which supports your application. Download our free leak credit claim checklist.
Homeowners, landlords and property managers
We work for homeowners, landlords, property managers, owners corporations, builders and insurance loss adjusters across The Basin and Knox. For rentals and apartments, we arrange access with tenants and send the report straight to the owner, manager or insurer, so repairs can be approved quickly.
We also cover suburbs near The Basin
Part of our leak detection Melbourne service.
The Basin leak detection FAQs
How much does leak detection cost in The Basin?
It starts from $398 inc. GST for the first hour on site, including thermal imaging, acoustic and tracer gas equipment and an insurance-ready PDF report. Extra time, if needed, is $198 per hour. Most single leaks are found within the first hour, and we give you a free phone quote before we book.
How do I know if I have a hidden water leak?
Turn off every tap and water-using appliance, then check your water meter. If the dial is still moving, water is escaping somewhere. Other signs include a higher water bill, damp walls or skirting boards, a musty smell, mould or warm spots on a tiled floor.
Do you offer emergency leak detection in The Basin?
Yes. Our emergency line runs 24/7 on 1300 346 353. Same-day appointments are often available across The Basin, Boronia, Bayswater and Knox.
Can you find a leak on a large, bushy or sloping block?
Yes. On big or hilly blocks, a leak in a long supply line can soak away downhill or into the bush without a wet patch. We use acoustic ground microphones and tracer gas to follow the pipe and pinpoint the leak, so only a small hole needs to be dug for the repair.
Can tree roots cause a hidden water leak?
Yes. Roots from large trees can crack or push apart water and sewer pipes, especially in older clay and copper lines. We trace the leak with acoustic listening and tracer gas, and can check sewer lines with a CCTV drain camera.
Will my report help with an insurance claim or a high water bill?
Yes. Every job includes a PDF report with photos, readings and the cause of the leak. Insurers use it to assess resultant damage claims, and it supports an application to water for help with a bill caused by a hidden leak.
Found a leak in The Basin? We'll pinpoint it.
Free phone quote, fixed pricing from $398 inc. GST, and a 24/7 emergency line.
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Simply fill out some info below and we will be in touch shortly! Or free call us at 1300 346 353, and our friendly team will gladly help schedule an appointment at your convenience. We're here to make the process easy and stress-free for you!
Call 1300 346 353 - 24/7 for emergencies, office hours 7am–11pm, 7 days
Email admin@1300findleak.com.au — work orders and purchase orders welcome
Book online or submit a work order through our portal
We're a mobile service and come to your property. Our teams are based in Parkdale and Moorooduc in Victoria, Seaforth in Sydney, and Hope Island on the Gold Coast, covering Melbourne, Geelong, the Mornington Peninsula, regional Victoria, Sydney, Wollongong, Brisbane, the Gold Coast, Tweed Heads, Casuarina, Kingscliff and Byron Bay.
1300 FINDLEAK Pty Ltd · ABN 83 640 078 397 · VIC plumbing licence 105159 · QLD licence PD26669
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I'm Oliver Schulze, the director of 1300FINDLEAK, a family-run company committed to solving all your gas and water leak problems. We pride ourselves on delivering the highest standards in customer outcomes and satisfaction, ensuring reliable and professional service every time.
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